Field Service Technician

Our Opening and Your Responsibilities

  • The Mettler Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline x-ray, metal detectors, or Hi-Speed Checkweighers. PI FSE's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.


    Essential Duties and Responsibilities:

    • Satisfy all Safety Requirements for both MT-PI and Customer Sites

    • Attend daily tier calls led by a Regional Service Manager

    • Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations

    • Develop and maintain good customer relationships; Become the customer's trusted advisor

    • Identify root cause of service issues (first time fix)

    • Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner

    • Keep up with ongoing technical training

    • Weekend/afterhours work as required based on workload and rotation

    • Overnight travel as required - Travel 100%

    • Maintain company supplied equipment, tools, and inventory

    • In addition to our core values, all employees must follow the Code of Conduct (i.e. keeping a p rofessional appearance)

    • Other duties and tasks as assigned

What You Need to Succeed

  • Required Knowledge, Skills and Abilities

    • Ability to use all types of hand tools and digital test equipment

    • Knowledge of mechanics, electronics, and distribution systems

    • Working mechanical knowledge of conveyor systems

    • Working knowledge of AC and DC electrical distribution systems

    • Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics

    • Self motivated for high performance

    • Strong verbal and written communication skills

    • Customer focused

    • Detail oriented

    • Experience working in a fast paced environment and meeting tight time constraints

    • Fluency in English and Spanish a plus



    Minimum Education / Experience Required:

    • High School Diploma or a GED requried

    • Associate of Science in Electronics or Engineering Technology, or equivlent work experience preferred.

Our Offer to You

  • A company car with paid insurance for your work and personal use.
  • All tools and equipment needed to perform the job and a clothing allowance
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
  • Tuition reimbursement, educational matching gift program, parental leave benefits, perks and discounts.
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • Global market strength and worldwide leadership in weighing.
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards.
  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

4841

Location

Iowa

Des Moines

Job Type

Full-time