Marketing Customer Response Specialist

Our Opening and Your Responsibilities

GENERAL PURPOSE OF JOB

Leads are important to support sales and service growth for METTLER TOLEDO.  Incoming leads comes from sources such as METTLER TOLEDO's website, demonstration bus, 3rd party advertising, trade shows, field service, other METTLER TOLEDO units, etc… It is critical for customer satisfaction and for the continued growth of our business that the response to customer inquiries is fast, professional, and of the highest possible quality. This position as part of the marketing team will support these objectives through data entry, proper routing of customer requests, and ensuring customer satisfaction.

The individual should have a strong customer-care orientation, a high level of motivation and persistence, and a strong attention to detail. The individual is required to be proficient in the operation of standard Microsoft Office applications such as Outlook, Word and Excel. Experience with SAP CRM is a plus.


ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Takes responsibility for providing best-in-class customer care for all customer requests. 

·       Manages all inbound customer requests (sources include web, marketing emails, advertising, cross leads, demo bus, field service, etc.), processes these messages into the SAP CRM system, and routes these messages to the appropriate business.

·       Provides any necessary communication to the customer regarding the receipt of their inquiry, the next steps, and responses to questions.

·       Ensures timely and accurate lead entry and distribution to the appropriate party for follow-up.  

·       Understands and abides with SAP CRM data entry rules and processes as defined by METTLER TOLEDO.

·       Ensures database integrity by validating and correcting the data within our SAP CRM database at every practical opportunity.

·       Has general knowledge of the product lines and service offerings of all of our business areas.

·       Actively participates in process improvement activities to enhance customer experience, prevent customer escalations, and reduce overdue leads.

·       Other duties as assigned



What You Need to Succeed


QUALIFICATIONS

To perform this job successfully, an individual must be able to complete each essential duty with a high degree of quality and timeliness. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Has a strong customer service background and orientation. Takes personal responsibility and pride in providing the best possible customer experience.

·       Is highly motivated and a self-starter.

·       Has the ability to make independent, reasoned decisions. Decision making authority includes (but is not restricted to) when to involve other departments and teams to ensure the delivery of exceptional customer service.

·       Is able to work without the need of close or direct supervision.

·       Is able to interface with other departments and teams in a professional and cooperative manner.

·       Is consistently at work and on time; ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

·       Has proficiency in basic computer skills (including, Outlook, Word, and Excel), and the ability to quickly learn new programs and processes.

·       Presents a professional image. Works diligently and professionally in the pursuit of department and company goals. Is able to display a disciplined professional attitude at all times.

·       Bilingual in Spanish and English

EDUCATION and/or EXPERIENCE

·       Minimum Associates degree (HS Diploma with relevant Business experience may be considered).

·       2+ years' experience in customer service and/or data entry positions.

·       Excellent written and verbal communication skills.

·       Proficient with MS Office Applications (Word /Excel/Outlook) and CRM systems (SAP preferred)

·       Enthusiastic, customer-focused, proactive, and detail oriented.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
  • Tuition reimbursement, educational matching gift program, parental leave benefits as well as perks and discounts.
  • All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • Global market strength and worldwide leadership in weighing.
  • A brand name that is identified worldwide with precision, quality, and innovation.
  • Thousands of patents, design and innovation awards.
  • A commitment to extraordinary service on our state-of-the-art equipment.

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

4477

Location

Florida

Lutz

Job Type

Full-time