National Service Manager

Our Opening and Your Responsibilities

·                Plan and schedule operational resources within a geographical area to deliver against SLA’s.

·                Manage a team of Weighing engineers through regular communication, performance feedback and the implementation of training/development activities in order to create a team working environment and maximise the contributions of all.

·                Work in collaboration with the Service Sales Team to assist the sales process.

·                Effectively manage all escalations to reduce customer downtime and enhance the customer relationship.

·                Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency.

·                Create and maximise chargeable opportunities.

·                Resolve technical issues (both during installation phase and through normal day to day service) in an effective and efficient manner, ensuring lessons are learnt and knowledge is passed to the Technical Support Manager.

·                Identify leads for service opportunities and actively contribute to the Divisions Sales & Marketing plan

·                Actively demonstrate the support of other departments within the company, to ensure that a team spirit and collaboration is observed and most importantly it’s sustained.

·                Support, and where suitable, actively engagement in new service offerings that open up market growth opportunities

·                Ensure all requirements under Health & Safety legislation are actively adhered to.

·                Ensure all relevant Service Division requirements/obligations under the Companies quality systems are actively adhered to.

·                Any other reasonable request compatible with the job description as identified by the Business Manager (Service)

What You Need to Succeed

·          Experience of successfully managing a team of field based service personnel across a diverse range of weighing products and industries. i.e. Food, Pharma and Chemical

·          Experience of successfully managing a team of field service personnel for weighing related software applications, through to bespoke engineered solutions

·          Experience in Self Verification and UKAS practices as to offer field related feedback to the Technical Services Manager

·          Experience in identifying, and contributing to, Sales & Marketing initiatives focused on developing market share

·          Knowledge of best practice in service delivery

Our Offer to You

  • Company Pension Scheme
  • BUPA Health Cover
  • Family Friendly benefits
  • Bonus and commission 
  • Sports and Social Club
  • Company Car, laptop and mobile phone

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

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