Product Support Specialist / Trainer (m/f/d)

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Our Opening and Your Responsibilities

Join our T&L team and work in a truly international environment. Stay connected with different cultures and work closely with Research & Development engineers, global product managers and regional product support teams to provide essential product support and technical service training of assigned products to field engineers. Combine your technical aptitude with your strong interpersonal skills and provide excellent solutions for our on-site customers and partners. 
  • Define and coordinate global training activities with internal and external stakeholders 
  • Adapt content to the needs of regional markets (for customers, partners, service technicians, global product managers) 
  • Provide on-site, in-plant, and remote training to customers and country service organizations 
  • Provide assistance for trade show activities (demo kits, booth support, etc.) 
  • Provide 3rd level technical support for internal and external stakeholders 
  • Communication of technical issues, quality, and defects to respective stakeholders 
  • Provide on-site customer / partner support in cases of escalations within the Go To Gemba rules

What You Need to Succeed

  • Bachelor of Science or similar technical education with focus on electrical, computer science, mechanical or related technology field is preferred 
  • Excellent interpersonal and written/verbal/presentation skills are required in English and German 
  • Relevant experience in a customer focused position involving technical knowledge of a company's products and service 
  • Candidate should have experience in managing projects with different levels of stakeholders involved 
  • Capable of managing competing priorities and projects 
  • Good technical aptitude to quickly learn our market applications and solutions 
  • Directing, editing and/or production of short informative videos is a plus

Our Offer to You

In the field of transport and logistics, Mettler-Toledo as a system provider is a leading international supplier of complex solutions for the measurement and identification of goods and consignments. The Industry Division relies on a wide range of sophisticated technologies, in particular for determining volume and weight, which are experiencing strong growth even independent of economic fluctuations. 

We offer:
  • A permanent contract 
  • An attractive salary package in an outstandingly well-positioned company 
  • Holidays of 30 days/year 
  • Flexible working hours 
  • Childcare allowance 
  • Company pension 

We are looking forward to your application. Please use our online portal to submit your application. If you have any further questions, please reach out to Maren Miksch-Rühl (maren.miksch-ruehl@mt.com) from the recruitment team.

About Mettler Toledo

METTLER TOLEDO ist der führende Hersteller von Wägesystemen und weiteren Technologien für Anwendungen im Labor, der Industrie und im Handel. Wir agieren global und unsere Kultur ist von Innovation und internationalem Flair geprägt.

Equal Opportunity Employment

Wir fördern weltweit Chancengleichheit und schätzen die Vielfalt in unseren Teams in Bezug auf Arbeitserfahrung, Fachgebiet, Geschlecht und ethnische Zugehörigkeit. Weitere Informationen zu unserem Engagement für Nachhaltigkeit, Vielfalt und Chancengleichheit finden Sie hier.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

6218

Location

Niedersachsen

Giesen

Job Type

Full-time
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