Product Support Specialist / Trainer Transport & Logistics SBU

Our Opening and Your Responsibilities

The Product Support Specialist and Trainer is a position that will be located at the Americas Regional Technical Competency Center in Lutz, FL, USA and reports to the Transport & Logistics Strategic Business Unit Head of Service. This role will have primary responsibility for the Americas Region for technical and post-sales support, for Mettler Toledo's dimensioning product portfolio and applications. This role will work closely with Research & Development engineers, global product managers and regional product support teams to provide essential product support and technical service training of assigned products.


Responsibilities

Product Technical Support

    Ongoing technical support for assigned product families including:

    3rd level technical support for internal and external stakeholders

    Maintain the regional technical support library and FAQ knowledgebase

    Communication of technical issues, quality, and defects to respective stakeholders

    Maintain the dimensioning system components in the AM Regional Competency Center (Lutz, FL)

    Provide on-site customer / partner support in cases of escalations within the Go To Gemba rules

Product Training

    Support Global Product Manager(s) with preparation and creation of suitable service training content

    Define and coordinate global training activities with internal and external stakeholders

    Adapt content to the needs of regional markets (for customers, partners and service technicians)

    Provide on-site, in-plant, and remote training to customers and country service organizations

    Provide assistance for trade show activities (demo kits, booth support, etc.)

Quality & Logistics

    Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products. Validate issues by devising tests to prove or disprove reported issues.

    Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products

What You Need to Succeed

Special Skills

Education / Experience

    Bachelor of Science or in computer science or related technology field is preferred.

    1- 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service.

    Excellent interpersonal and written/verbal/presentation skills are required

    Strong organizational skills with the proven ability to effectively manage multiple priorities

    Candidate should have experience in managing projects with different levels of stakeholders involved.

    Proficient with Microsoft Office, especially PowerPoint

    Strong analytical abilities (root cause analysis)

Reasoning

    Ability to quickly define problems, collect data, establish facts, and draw valid conclusions

    Ability to interpret and/or prepare an extensive variety of technical instructions in diagram or text form

    Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies

    Must possess a good business sense and ability to reach conclusions

    Make sound decisions with sometimes ambiguous information

    Good technical aptitude to quickly learn our market applications and solutions

Work Style

    Capable of managing competing priorities and projects.

    Equally comfortable and effective working individually, as part of a team, or as part of a geographically separated team

Computer Literacy

    Command of the full MS Office Suite

    Directing, editing and/or production of short informative videos is a plus.

Language

    Clear, concise written and verbal English is required.

    Spanish language skills are desirable.

Travel Requirements 30-35% domestic and international travel for service training seminars or introduction activities; transportation will be by commercial or personal means, and will include economy class air travel; ability to obtain a passport with valid visas for entry into countries throughout the world.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

5075

Location

Florida

Lutz

Job Type

Full-time