In-House Service Technician

Our Opening and Your Responsibilities

Our Field Service team is looking for a dynamic individual to join their team and represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers. This role is responsible for maintaining the in-house repair facility and conduct repairs for assigned instrumentation as needed to support the depot facility in Columbia, MD as well as support North American Service Operations, Field Service, Sales, Customer Service and Product Management. 

Responsibilities will include:
  • In-house repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software and associated applications
  • Commitment to delivering exceptional customer service, expertise and support to internal and external customers
  • Provide field service support and expertise to AutoChem field service personnel on assigned equipment throughout the products lifecycle.  
  • Communicate, document and manage instrumentation issues with the Sales, Product Management, Service and Quality departments as required on a routine basis 
  • Independently and as part of a team, manage hardware and software projects
  • Prioritize, schedule, and track open service issues to resolution
  • Feedback non-conformance issues for quality enhancements and technical bulletins
  • Document and report scheduling, utilization and escalation as required in a timely manner
  • Project a professional appearance and demeanor
  • Willingness to travel as needed in support of the field service team that may include extended overnight trips.  
  • Highly proficient with assigned AutoChem product lines, including but not limited to their Software, Hardware and Applications
  • Demonstrate exemplary skills in customer relations and enhance customer satisfaction/perceptions by providing value added services (e.g. Equipment Qualification)


What You Need to Succeed

  • Bachelor’s degree in Chemical Engineering, Chemistry or related field
  • Minimum 4 years military or commercial experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience
  • Demonstrated competence and ability to complete daily tasks associated with field service responsibilities
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems
  • Experience with Infrared, Optics, Lasers, HPLC, GC, or Mass Spectrometry is a plus
  • Documented ability to troubleshoot electronic, electrical, mechanical instruments and computer systems
  • Exceptional customer service skills and ability to perform in a sometimes stressful environment
  • Valid driver’s license and good driving record
  • Excellent communication skills both oral and written – English required
  • Willingness and ability to travel in excess of 50%, may include extended overnight trips; some international travel may also be required.
  • SAP knowledge preferred

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

4830

Location

Maryland

Job Type

Full-time