Service Scheduler

Our Opening and Your Responsibilities

The Service Scheduler plans, organizes, leads, and controls the flow of service work through the service department in a professional, efficient, and timely manner.


Essential Duties and Responsibilities include the following:


    Take service calls and emails from customers needing service and create service work orders

    Using information and tools provided, send estimates to customers for performance verification, installation and repair services

    Proactively follow up on open orders, scheduling, and service confirmations

    Scheduling of all Field Service Engineer (FSE) workload

    Assist the FSE's in the field as a point of contact for help with the customer account

    Utilize scheduling tools to maintain FSE schedules and changes

    Efficiently schedule preventative maintenance calls to optimize costs

    Assist FSE and Regional Service Manager (RSM) as requested with management of call assignments, including rescheduling and re-dispatching, to ensure the best response time and customer satisfaction; this includes adherence to any requirements for Service Level Agreements (SLA’s)

    Monitoring of open call load for assigned region

    Assist FSE in assigned region with schedule organization, reassignments/reschedules, communication with customer, and other administrative tasks to support FSE and customers

    Ensure proper FSE scheduling for all trade shows and customer demonstrations

    Work with RSM to ensure that all FSE Training, Vacation and other PTO days are maintained on the master schedule.

    Develop and maintain clear and concise communications with department managers, employees and company customers.

    Present him or herself professionally, which includes speaking clearly, listening carefully, following through with responsibilities and always maintaining a professional attitude and appearance

    Work within a team that supports each other throughout the day to provide and maintain high standards of service for our customers.

    Work all scheduled hours which includes being available to periodically work overtime and/or a different shift in order to meet the 24/7 customer demand

    Participate in the weekend/holiday on-call scheduling rotation

    Perform other duties as assigned

What You Need to Succeed

Knowledge, Skills, Attitude:

    Ability to work independently or with a team.

    Fast learner with ability to adjust quickly to situations that change frequently

    Excellence in organization and time management skills

    Must maintain a positive attitude and enjoy being self-motivated

    Strong multi-tasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)

    Highly organized individual

    Ability to problem-solve, and make decisions within established guidelines



Required Skills:


    High School Diploma or equivalent

    Associates Degree or equivalent from two-year college or technical school, or three (3) years related experience, preferred.

    Experience in customer service

    Excellent written and verbal communication skills

    Must be computer literate

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

Job Reference #

4761

Location

Florida

Lutz

Job Type

Full-time