Service Solution Specialist - SAP CRM

Our Opening and Your Responsibilities

This role is responsible for assisting in and driving the development and implementation of a consistent, customer-oriented and user-friendly end-to-end service process based on SAP CRM and integrated service systems. This is a position in a Global team with team members in China, Europe and the Americas. We are currently working on a global strategic business transformation program aimed at standardizing and optimizing our major business processes globally.  In this role, you will act as part of our strategic business transformation program aiming at standardizing our business processes globally and introducing SAP.

Essential Duties and Responsibilities 

·        Designing and developing new SAP CRM and ECC-based functionalities and business processes

·        Configuring SAP CRM services and/or solutions according to process definition/requirements

·        Facilitate the capture and translation of business requirements into system functionalities

·        Lead small-/medium-sized projects the Service business area; work in accordance with and help to develop detailed work plans for our projects

·        Create or review functional and technical specifications for enhancements, interfaces and data migrations

·        involvement in 3rd level support activities

·        Contribute to the product backlog develop detailed work plans and priorities for our products

·        Create or review functional and technical specifications for enhancements, interfaces and forms layout

·        Gather and document requirements to implement products and processes that support the service strategy.

·        Facilitate the delivery and implementation of the technical and business process changes needed.

·        Responsible for high quality process documentation, requirement definition, training material and test cases

·        Follow the Agile project methodology for continuous delivery and team improvement initiatives

What You Need to Succeed

·        Bachelor or Master’s degree in business discipline

·        3-5 years of professional experience (design, customizing, rollouts,…) with SAP CRM

·        Experience in implementation of SAP CRM project lifecycles (design, customizing, testing, cutover and support)

·        Project Management experience as well as experience in a global project organization is a plus

·        Knowledge of SAP S/4HANA or SAP C/4HANA is a plus

·        Excellent analytical skills and structured approach to problem solving

·        Advanced communication and presentation skills

·        Proven, strong background in service processes, SAP service modules(CRM & ECC) and business best practices in the services field

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, perks and discounts

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • High earning potential with a consistent track record of success and promotional growth opportunities

  • State-of-the-art instrumentation and solutions

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

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