Telesales Supervisor, Newton, MA

Our Opening and Your Responsibilities

In addition to maintaining your own sales territory (sales targets, pipelines and customers), provides tactical support for the Newton, MA Telesales team and additional reps as assigned.  Duties include assisting reps with problem resolution, weekly call-ins, training/skill development (phone presence, active listening, role plays, etc.), opportunity targeting/tracking and joint field visits.  Primary duties also include developing a comprehensive plan to ensure broad penetration of accounts with RAININ solutions, understanding customer requirements from both a business and technical perspective.

Responsibilities: include:

•Maintain own sales territory (sales targets, pipelines, and customers).
•Maintain focus on opportunity pipelines for assigned reps to assure constant flow of orders.
•Develop and maintain consistent forecasting accuracy. Provide insight into training and standards to improve Telesales growth and effectiveness.
•Contribute to development of marketing and sales strategies to expand growing national business. Successfully assess trends, problems and revenue opportunities 
•Training and development of assigned Telesales personnel. Determining individual training requirements and supervising the training of all new and existing team members. Developing training manuals and programs to enhance skill base. 
•Ensuring all sales and customer issues are addressed and responded to in a timely and professional manner. Investigates and resolves customer problems and/or complaints ensuring customer satisfaction. Develop and maintain excellent relations with internal and external customers to ensure high levels of customer satisfaction. 
•Collaborate with field sales reps to develop synergies that improve growth opportunities for Telesales. Collaborate with marketing, service, customer service and management to execute strategy through assigned territories.  Demonstrate ability to interact and cooperate successfully with all company employees.
•Assist with sales communication to client/prospect base in assigned territories, i.e. templates for personalized mails, product guides, bulk mails, pitches, special quotes.
•Set example in areas of personal character, commitment, organizational skills, performance, sales skills, work habits and daily routine.
•Ensure team is articulating the Mettler-Toledo RAININ value proposition consistently in all customer interactions.
•Occasional travel to conventions and customer meetings.
•Total travel including coverage of their own sales territory and supervision of others is approx. 30%.

What You Need to Succeed

  • Minimum B.S. Life Science (M.S., Ph.D. a plus) and 3-5 years sales experience. 
  • Minimum of 2 years as a Senior Sales Representative mentoring and training other team members.
  • Strong sales drive. Proven ability to sell and consistently exceed sales quotas. 
  • Leadership ability to influence, develop and empower employees to achieve objectives with a team approach. Coaching, mentoring and team-building skills and a passion to exceed our customers’ expectations.
  • Technical competency in product knowledge, product application and product positioning. Strong understanding of the consultative sales approach.
  • Demonstrated attention to detail including excellent organizational, communication, problem solving and interpersonal skills
  • Decision making: Ability to analyze, synthesize, evaluate and make decisions.
  • Good time management skills in implementing and executing successful plans of action that balance your sales activities with customer needs and account development.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, employee wellness programs, plus other perks and discounts

  • Additional benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.

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