Field Service Technician - Laboratory Products

Our Opening and Your Responsibilities

The individual is responsible for performing, installations, calibration and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area. 

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
  • Maintain an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork etc. 
  • Leverage skills/training to address unexpected circumstances or issues they have not experienced before
  • Engages in timely and effective communications with leader, peers, customers, and other stakeholders. 
  • Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. . 
  • Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required. 
  • Ensures compliance with all company and customer safety and quality policies and procedures. 
  • Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders. 
  • Act as a Trusted Advisor to customers by establishing both a trust-based relationship with customers and by ensuring you are viewed as a source of valuable advice. 
  • Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. 
  • Must comply with the Company Fleet policy. 
  • All other duties as assigned.

What You Need to Succeed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, behavior and/or ability required. Strong organizational skills. A valid driver's license is required. This position requires that the New Hire Training be completed. 

Education & Experience:
  • Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. 
  • Associate's degree (AA) with a technical major or equivalent from a two-year College or other post-secondary education preferred, or related job experience, and/or equivalent combination of education and experience. 
  • Field Service and/or Customer Facing experience desired. 
  • Competency in the use and operation of PCs and Smart Phones including use of mobile applications.
  • Skilled in the use of Microsoft Office products including Word, Excel and Outlook. 
  • Be capable of learning proprietary software and be able to review and update information using METTLER TOLEDO programs. 
  • Overnight travel is required and may be up to 25% on avg.; but could be as high as 50% 
  • This position will require you to reside within 30 miles of the service territory.
  • Employees are to travel primarily via the Company assigned vehicle, but may be required to travel by plane or ferry.
  • Overtime requirement is in the range of 10 – 15% on average, but may be as high as 25% in a given time period. 
  • May be subject to work in varied work environments including but not limited to quality control/assurance, manufacturing, petrochemical, or clean room work environments.
  • You will be working at one or more customer locations that require up-to-date vaccinations and/or testing.  You will be required to provide proof. 

Our Offer to You

  • A company car with paid insurance for your work needs.
  • All tools and equipment needed to perform the job and a clothing allowance
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards
  • A commitment to extraordinary service on our state-of-the-art equipment.

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com

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