Laboratory Field Service Technician

Our Opening and Your Responsibilities

This position is responsible for performing installation, preventative maintenance, calibrations, certifications, troubleshooting, diagnosing and repairing industry related products at customer locations. This position should also be able to diagnose and repair most competitive products found in the local area, and demonstrate competency in configuration and interfaces between computers, and other control devices. Responsible for resolving first line customer service issues and accurate completion of documentation and related service reports. Leads efforts to modernize, upgrade and convert customer existing equipment. 

Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Troubleshoots and repairs all Mettler Toledo products within the Business Group. 
  • Performs system and equipment installations, calibrations and preventative maintenance duties as required. 
  • Ensures customer uptime requirements are met and that assigned PM work is completed on time. 
  • Reviews and signs off on all completed assignments and applicable documentation. 
  • Collaborates with Mettler Toledo sales employees to determine customer requirements, which may include performing joint sales calls. 
  • Complies with ISO & Measurement Canada standards. 
  • Assists and cooperates with Service Support Representatives whenever necessary. 
  • Leads the efforts in promoting and selling service products. 
  • Responsible for assisting in the resolution of customer complaints and documentation problems. 
  • Follows prescribed procedures for expenses including the local purchasing of parts. 
  • Responsible for or assists with project management activities. 
  • Submits Leads and assists in effort to modernize, upgrade and convert customer existing equipment). 
  • Maintains productivity levels as determined by Leader and in accordance with established KPI's.

What You Need to Succeed

  • Minimum 2-year college diploma or degree in Engineering, Electronics, Instrumentation, Technology or Computer Science. or equivalent education and experience in a technical support role, technical troubleshooting or technical installation in industrial electronics, or electromechanical technology industry.
  • Advanced computer skills are required. 
  • Overnight travel is required to maximize efficiency while performing regular duties. 
  • Must have a valid driver’s license and may require a DZ class license. 
  • Must be available to work flexible hours. 
  • All other duties as assigned.

Our Offer to You

  • Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment

  • And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.

Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.

# Referensi pekerjaan

8505

Lokasi

British Columbia

Vancouver

Tipe Pekerjaan

Full-time

Badan hukum

Mettler-Toledo Inc. (Canada)

2915 Argentia Rd #6, Mississauga ON L5N 8G6 Canada

+1 (800) 638-8537