- Interface with Product Management, Engineering, Applications Team, Marketing Organizations, Operations, Purchasing, and Sales & Operations Planning to ensure customer sales orders stay on-time to requested or first confirmed delivery dates
- Lead a team of PO Order Managers and provide guidance and direction to order management team to ensure MO orders are tracking efficiently
- Establish and implement KPI's that track department productivity, quality and performance when managing new customer orders, change orders and cancellations in SAP
- Master Scheduling
- Engineering (EPO/MIRP)
- Fabrication, Production and WM Staging (FGPO)
- Outbound (Delivery/Shipments)
- Provide guidance and direction order management team to resolve issues that may arise on a day-to-day basis
- Escalation point for orders requiring management visibility and guidance
- Works closely with and makes recommendations to Sales & Operations Department in preparing short term and long term demand plans
- Develop reporting mechanisms for order visibility and decision-making
- Develop and implement new processes that enhance customer service and drive productivity
- Ability to work on-site in Mettler-Toledo office facility
- Execute assigned projects as defined
- Exposure within a technical engineering environment, especially Engineered-to-order
- High energy and determination to resolve customer order issues
- Ability to work within a team environment using consensus building to achieve a desired result, has excellent verbal and written communication and teambuilding skills
- Ability to create and analyze processes including development & monitoring of performance metrics associated with those processes
- Strong organizational skills and attention to details
- Proficient in data analysis and problem-solving skills
- Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness
- Demonstration of strong verbal and written communication skills to produce accurate, professional and error-free information
- Advanced Excel skills required to include, but not be limited to, advanced formulas, charting, macros, and pivot tables
- Cross-cultural sensitivity and ability to be a leader in dealing with multinational corporations.
- ERP Experience within a planning & production environment; SAP knowledge a plus
This position is considered safety sensitive and is subject to drug testing as permitted by law.
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Logistics, Business Administration, or related field preferred; High-school diploma required
- Five years of experience in Order Management or Customer service working with internal stakeholders
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
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