Service Sales Manager

Our Opening and Your Responsibilities

The Service Sales Manager will be responsible for working with the region’s sales team to identify new service accounts, help develop compelling proposals and sales presentations while also supporting and driving growth with existing customers. As the service specialist, you will provide training to team members on technical service aspects, supporting and helping resolve customer concerns and reporting on the region’s service performance.

Your responsibilities:

• Create, plan and implement service growth strategy in collaboration with sales reps to achieve qualitative and quantitative targets for service products and solutions

• Drive sales effectiveness by ensuring adequate service selling skills for sales team through training, coaching the team in formulating sales plans, in negotiating and developing customer segment expertise.

• Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products.  Ensures customer satisfaction issues are registered and responded to.

• Partner with service operations and cross functional teams to ensure alignment to drive service strategy

• Monitor and report on service renewals to ensure regional renewal targets are met and provide escalation support as needed

• Support customer needs analysis and development of Rainin solutions proposals

• Drive customer engagement in partnership with Sales to deliver business reviews to optimize customer experience and revenue 

• Work with sales management to develop and report on service pipeline to ensure alignment with resource capacity

• Travel to customer sites as needed (up to 50%)

What You Need to Succeed

• 2+ year Life Sciences sales or technical experience

• Ability to influence outcomes without direct personal tactical responsibility

• Strong quantitative and analytical skills

• Excellent verbal and written skills 

• Bachelor’s Degree in Life Sciences related discipline preferred

• Strong attention to detail

• Ability to work well with a team

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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