The Field Service Technician is responsible for Essential Duties and Responsibilities:
- Satisfy all Safety Requirements for both MT-PI and Customer Sites
- Attend daily tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; Become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Overnight travel as required – Travel 100%
- Maintain company supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct (i.e. keeping a professional appearance)
- Other duties and tasks as assigned
- Ability to use all types of hand tools and digital test equipment
- Knowledge of mechanics, electronics, and distribution systems
- Working mechanical knowledge of conveyor systems
- Working knowledge of AC and DC electrical distribution systems
- Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
- Self-motivated for high performance
- Strong verbal and written communication skills
- Customer focused
- Detail oriented
- Experience working in a fast-paced environment and meeting tight time constraints.
- Fluency in English and Spanish a plus
- High School Diploma or a GED required.
- Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred
- Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.
- Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments.
- Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts.
- Occasionally works in explosive environments.
- Noise level may by loud at times.
- The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.
- Ability to constantly lift and move tools and equipment up to 75 pounds
- Ability to regularly climb (ascend/descend) stairs and ladders
- Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces.
- Must be able to constantly visually inspect machinery, computers, tools and parts
- Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.
- Occasional shift differences (early morning/late night) as needed
- Occasional 10 hour + Days as needed
- Travel Requirements
- 100% US and occasional international travel is required.
- The FSE will possess or be able to obtain a valid passport. Frequent overnight travel is common.
- The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
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