- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Interface with internal and external customers to provide information about contracts and pricing agreements.
- Establish new contracts in the SAP business system in accordance with new or revised commercial relationships.
- Work closely with field personnel to help with the establishment or revision of contracts.
- Initiate and execute the contract renewal process.
- Enter customer contract related information into the SAP business system accurately.
- Establish PM schedules in the SAP system in accordance with customers' requirements.
- Identify contract problems and breakdowns in the system and make corrections.
- Research and analyze special projects as assigned.
- Monthly processing of pre-paid contract billings.
- Review customer contract documents and process through MT legal workflow.
- All other duties as assigned.
- Associates degree (Business or Communications); or two to three years of customer service, accounting/finance or invoicing experience.
- Significant experience with ERP and/or CRM systems, particularly in the areas of contract management.
- Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
- Must be a self-starter who will identify problems and initiate corrective actions without specific direction from the Leader.
- Ability to interact with customers to discuss price increases, contract changes and contract renewals.
- Ability to make independent, reasoned decisions. Decision making authority includes (but is not restricted to) when to involve field personnel or other managers in the renewal of pricing agreements and contracts, and when to act independently regarding contract pricing and renewal issues.
- Work effectively within the Service Support department and Field Service Operations.
- Be able to interface with other departments and teams in a professional and cooperative manner
- Strong customer service ethic and ability to articulate to customers the value of Mettler Toledo’s service products.
- Work diligently and professionally in the pursuit of department and company goals.
- Be able to display a disciplined professional attitude at all times
- Be able to work without the need of close or direct supervision.
- Strong ability to adhere to deadlines
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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参考编号
首选办公地点
职位分类
法人实体