- Provide technical support for assigned applications by doing the troubleshooting
- Document the support cases worked on for further analysis purposes
- Cooperate with Product Managers on customer support cases
- Assist in software products testing
- Provide pre-sales support
- Support market organisations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation)
- Train market organizations and end-customers
- Write technical documentations e.g. knowledge base articles, description of a functionality etc
- Create/ adapt training documentation/ video
- Good knowledge of installing/ maintaining software needed for production process.
- Good knowledge of root cause analysis and problem solving techniques.
- Experience in technical support, engineering or similar.
- Broad technical experience (advanced concepts of computer architecture, microservices, network, database, Windows Server OS, virtualizations, web services, load balancers, caching, etc.) in application support of large distributed client-server systems.
- Knowledge of setting up/operating container-based systems (Docker or Kubernetes) in a private or public cloud such as Microsoft Azure.
- Depending on new technology requirements additional extended IT knowledge required.
- Experience in international work environment.
- Cross-departmental way of thinking and working, have a high degree of independence and customer orientation, are technically competent and have a friendly demeanor to successfully advise and support demanding customers.
- Fluent communication skills in English are required.
- ITIL certification - Foundation Level
- Good knowledge of validation of computer systems
- Experience in laboratory or industrial environment, with knowledge of IT systems in laboratory/ production processes
- Experience as field technician in industrial environment
- Hybrid working model.
- Family Mediclaim benefits including parents & Term life insurance Cover.
- Wide portfolio of training opportunities including but not limited to Conferences, Workshops, Education reimbursement & Online learning.
- A wide range of Career Path to explore based on Individual strengths and aspirations.
- Quarterly and Annual awards for outstanding individuals and Quality of Life Improvement Program
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