- Establish a weekly service visit schedule in coordination with the Area Service Leader.
- Travel to customer sites to provide on-site pipette service according to the service schedule.
- Perform pipette repair and calibration services at customer facilities.
- Represent Rainin in a professional, courteous, and positive manner.
- Complete service reports and expense reports accurately and on time.
- Maintain service equipment, tools, and parts inventory.
- Provide Rainin Sales with customer leads for potential new product purchases.
- Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
- Travel to customer locations, including use of a personal vehicle when needed.
- Perform other duties as assigned.
- Disassemble, clean, repair, and reassemble pipettes.
- Inspect units received for service for component defects.
- Ensure all repair work meets established quality standards.
- Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
- Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
- Complete work sheets, part usage tallies, repair estimates, and related paperwork.
- Follow customer instructions related to their orders, including requests for additional parts.
- Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
- Ensure all test equipment is maintained, calibrated, and in good working order.
- Maintain proper levels of replacement parts, supplies, and materials.
- Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
- Follow applicable Rainin procedures and policies and support Rainin’s Quality System.
- Accurately complete and submit expense reports in a timely manner.
- Perform other duties as assigned.
- High school diploma or GED required.
- Minimum of one year of related experience in manufacturing, instrumentation, or related technical work; or an equivalent combination of education and prior experience.
- Previous knowledge of or work experience with pipettes preferred.
- Valid driver’s license and good driving record required.
- Strong interpersonal and verbal communication skills in English.
- Strong written communication skills, including frequent email communication with customers and associates and daily completion of service reports.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to add, subtract, multiply, and divide.
- Basic computer skills, including email and common Microsoft Office programs.
- Good mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
- Ability to work independently with minimal supervision.
- Strong organizational skills and ability to schedule, process, and complete multiple tasks successfully
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
你心所属，梅特勒托利多助力职业发展。
参考编号
首选办公地点
职位分类
工资范围
法人实体