Hiring for Software Support _Mumbai

Our Opening and Your Responsibilities

Responsibilities:

• Understand, suggest & agree on the proposed/design system architectures, proposed & agreed during presales & implement it post sales

• Helping in customer projects off & onsite ( implementation & configuration tasks of the SWF software products as per scope of work defined & agreed for service

• Provide end user application support via phone & email & visit if required ( As per agreed SLA)

Trouble issues reported by customers/regions/front line service engineers & provide solutions

• Software products can be integrated in leading IT systems (ERP,MES,LIMS),so he must be able to support ,manage & integrate the software systems into a leading IT system

• Ensure Documents service & installation actions are completed in terms of forms,reports,logs & records

• Facilitate problem solving between End user ( customer) & 2nd level Software support ( Mettler Toledo)

• Creating a 1st level service support from the existing service Team through information sharing & trainings

• Develop an extensive working knowledge of MT product range

• Creating a 1st level service support from the existing service Team through information sharing & trainings

• Develop working relationship with Mettler Sales Software champions & SWF to use products knowledge & customer relationship in support of service efforts

 

Key Behavioral Attributes:

1.Have to travel to Customer place as and when require (Travel time approx. 50 %)

2.Excellent English verbal and written communication skills

3.Ability to communicate professionally by phone and email

4.Ability to effectively communicate technical information in non-technical terms

5.Experience diagnosing Software problems with software products.
6.Experience on IT network infrastructure incidents of data center managed services

6.Experience on IT network infrastructure incidents of data center managed services

7.Deep level troubleshooting skills on Active Directory and core infrastructure services like DNS/DHCP

8.Hands on experience in Windows Server Operating System

9.Good knowledge of TCP/IP Network & V-lan technology

10.Hands on  Experience on install and configure MS SQL Database

11.High Level  troubleshooting skill on MS SQl  Database issues

What You Need to Succeed

Qualifications and Technical Skills:

Diploma/BSC/ BE. (computer Science) but associate`s degree & additional experience would be considered.

Good knowledge of TCP/IP network,MS SQL database,Windows operating system

Knowledge of the principles how to interface an IT system into another system

 




Active Directory & Network


 


1. Good experience in managing Active Directory & Domain Controller


2.  Knowledge of Active Directory like basic architectures, domain controller management, object stores and Group Policy


3.  Knowledge of Windows Server operating system including client/ server application interaction, storage configurations and basic. Backup and restore techniques


4. Working knowledge of network technologies like TCPIP, DNS, LAN and WAN


 


Virtualization


 


1. Expertise in Virtualization Technologies (i.e. VMware, Hyper-V, Citrix)


2. Hands on experience in VMware environment specially vSphere ESXi & vCenter 6.0/6.5


3. Hands on experience in administration and troubleshooting virtual environment


 


SQL


 


1. Having experience required in SQL Server Database installation & Configuration


2. Implementing SQL Server security and Object permissions like maintaining creation of users, configuring permissions and assigning roles to users


3. Extensive experience in Creating and Administering the SQL Server Databases like data and log file placements and managing the growth parameters etc.




Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

你心所属,梅特勒-托利多助力职业发展。

参考编号

7765

办公地点

Maharashtra

Mumbai

职位分类

全职

法人实体

Mettler-Toledo India Private Limited

Amar Hill Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072

+91 22-4291 0300