Service Data Analyst

Our Opening and Your Responsibilities

In this role, you will act as a key analyst for obtaining a deeper understanding of our global Service business in order to ensure that we are utilizing all opportunities. This will maximize profitability and growth, while promoting field delivery efficiencies to units across the globe. With an increased focus on improving Field Service Delivery through efficiency and performance improvements, proper analysis and expertise to interpret KPIs and Metrics with the business is key to ensuring units have the strategic support and direction they need to maximize local business efforts. This role will be a key part of the Service Performance Management team within Global Service.

Your responsibilities will include:
  • Design and delivery of Field Service management reporting, KPIs/metrics, and analysis 
  • Interpretation of business results for hands-on analysis and support of both local and global initiatives together with the business units 
  • Interact with data in various forms, and interpret how best to present the data set back to business resources 
  • Collaborate with other internal stakeholders on business problems requiring data to derive next steps and action items 
  • Documentation of Global KPIs, including management of the evolution of KPIs as more insights/experiences are gained through real-world application 
  • Follow-ups with Service Managers, Business Area Managers, Team Leaders, and other responsible parties regarding items and questions identified during both regular and ad-hoc analytical activities. 
  • Creating tool boxes and support for Service Managers to assist in local efficiency and performance improvement initiatives. 
  • Modeling of complex datasets to gain insights into historical performance, as well as forecasting of future performance to help plan initiatives and action items for improvement 
  • Other duties may be assigned. We offer a challenging position in an international project environment and provide interesting career opportunities within our Global Service organization.

What You Need to Succeed

  • Bachelor's Degree in the field of Engineering, Business, or Marketing, preferred. 
  • Experience building data visualizations using BI tools (Tableau, SAP Analytics Cloud preferred) – OR, a willingness to learn and master these tools. 
  • Experience with SQL queries 
  • Advanced Excel skills 
  • Ability to obtain a Passport, as well as necessary entry visas for target countries as needed. Travel expectations for this role are 20-30%.
  • Strong communication and language skills – additional language(s) a plus, but not required. 
  • Ability and willingness to work with an international team and a variety of cultures.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

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Mettler-Toledo International Finance, Inc. [Delaware]

1900 Polaris Parkway
Columbus, OH 43240
United States

+1 (800) 638-8537