Applications Engineer - Chemistry (Manufacturing)

Our Opening and Your Responsibilities

This role will work as part of a highly effective, technically competent applications support team.  You will become knowledgeable about Thornton liquid analytics products, functionality, applications and customers specifically in pure and ultrapure water measurement within the pharmaceutical, microelectronics and power industries.  Adding value by providing phone and email support by answering technical and application questions from global Mettler-Toledo Marketing Organizations, OEM and end-user customers. Tracks, documents and addresses customer issues until resolved.  May travel to customer sites to provide assistance, training and/or technical support.

Troubleshoots application issues by simulating them in-house. Works closely with Product Marketing and R&D personnel to duplicate and/or simulate new and/or challenging field applications/installations. Takes ownership of field issues and works closely with other departments to resolve them.  Communicates resolution of issues to all parties involved.

TECHNICAL SUPPORT:
Responds and resolves customer's technical and/or application questions via phone or e-mail. 
Troubleshoots customer applications through our Marketing Organizations, OEM and end-user customers.
Simulates customer's applications to reproduce them in our facilities.
Documents all customer contact and resolution of issues. 
Identifies and communicates process improvements, new products ideas, application aids, and other opportunities for Mettler-Toledo Thornton that may arise during communication with customers and Marketing Organizations. 
Provides training support for Marketing Organizations, OEM and end-user customers.
Is a customer advocate for product reliability and process improvements
Initiates and assists Marketing with technical documentation. 

WORK RELATIONSHIPS
Provides product and applications support to global Mettler-Toledo Marketing Organizations, OEM and end-user customers.
Works closely with Thornton Product Management and R&D to resolve customer issues and to duplicate customer complaints in-house.
May participate in product development teams representing Product Marketing, in helping to define new products
May work with R&D to resolve product/documentation issues.
Works with Sales and Marketing to communicate new product ideas and/or other opportunities.
May contribute to technical writing of product manuals, user guides, etc.
May participate in product improvement teams.
Provides product and applications education and training (in person and virtual) to internal teams and global sales, service and applications support colleagues.

What You Need to Succeed

B.S. Chemistry or BS Chemical Engineering. Equivalent work experience will be considered.
3-5 years of previous technical or customer service or related experience.
Thorough proficiency of Microsoft Office, SharePoint, ERP (SAP), Sales/Service Logics or CRM a plus.
Working knowledge of analytical sensor measurement functionality.
Has an inquisitive nature and is willing to explore and investigate issues until they are resolved.
Self-motivated and self-starting individual who can work with minimum supervision. 
Excellent verbal and written skills. 
10% global travel is possible.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

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参考编号

8321

办公地点

Massachusetts

Billerica

职位分类

全职

法人实体

Mettler-Toledo Thornton Inc. [Massachusetts]

900 Middlesex Turnpike Billerica, MA 01821 United States

+1 (781) 301-8600