Service Telesales Specialist (Temporary)

Our Opening and Your Responsibilities


The Service Sales Specialist Present, promote and sell recommended spare parts kit for Product Inspection equipment. Provide service sales support to customers and sales representatives before and after initial product sales.

Essential Duties and Responsibilities:

·        Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support

·        Build repeat sales opportunities through strong customer relationships by focusing on customers’ wants and needs

·        Drive metal detection, checkweigher, x-ray and vision spare parts sales growth

·        Responsibilities include, but are not limited to, researching customers product orders, establishing recommended spares needs, preparing proposals and processing orders accurately with complete customer satisfaction

·        Thorough follow-up on all leads generated in the marketing process

·        Collaborate with new sales, engineering and quality control, research and analyze Bill of Materials (BOM) and engineering drawings to provide accurate information to the customer and the proposal process

·        Consistently and accurately follow spares sales process including sales forecasting

·        Communicate with other MT departments in order to ensure orders are expedited and satisfy customer requirements

·        Provide to the customer and interdepartmental personnel order status follow-up, evaluate pending issues and address to ensure accurate order fulfillment

·        Report to management all order fulfillment problems, dissatisfied customers and issues that impact the ability to deliver the customer

·        Provide service agreements leads to the service contract sales specialist during the spares proposal process

·        Assist in the key account development of recommended spares and related programs

·        Assist in establishing part prices for items or parts not having a price

·        Maintain SOPs on recommended spares process as needed

·        Understand and achieve Key Performance Indicators (KPIs)

·        Other duties as assigned

What You Need to Succeed

Required Knowledge, Skills and Abilities

  • Text Box: Job Description continued Excellent organizational skills, efficient, detail-oriented and customer focused
  • Exceptional math, written and verbal communication skills
  • Knowledge of pricing techniques and strategies for determining field service labor, material and travel costs
  • Ability to handle multiple projects with changing priorities and deadlines
  • Ability to analyze and make sound judgments on service contract risk
  • Ability to analyze websites to assess potential leads and customer product knowledge
  • Must be able to manage deadlines and prioritize multiple tasks
  • Must be able to communicate with management on processes or customer issues
  • Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood
  • Experience with computerized office systems and software (i.e., Microsoft Office, Microsoft Outlook, internet)
  • Experience in SAP or another ERP software system and SalesLogix helpful


Minimum Education / Experience Required:

  • A Bachelor's degree is preferred with two to three years of any combination of customer service, sales, or marketing related experience
  • Outbound call center experience and telesales skills training are required
  • Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types 
  • Product Inspection product knowledge is a plus
  • Familiar with field service practices and procedures, having worked in a field service environment previously

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, perks and discounts

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • High earning potential with a consistent track record of success and promotional growth opportunities

  • State-of-the-art instrumentation and solutions

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500