Technical Specialist, Retail Scales

Our Opening and Your Responsibilities

We employ service technicians around the world who support our customers in the retail grocery area. This includes all grocery weighing needs from the backroom, service counter, fresh produce, bakery, checkout, and specialty areas. In this role, you will perform all the duties of a senior Field Service Technician plus the added responsibilities of advanced troubleshooting of our scale systems. Your work will directly impact our ability to keep our customers up and running. Your responsibilities would include:
  • Troubleshooting, diagnosing and repairing more advanced issues for our grocery scales in a retail environment. This will include diving into technical areas such as networking, Windows & Linux operating systems.
  • Installing, configuring, and servicing our retail scales and instruments.
  • Performing scheduled maintenance.
  • Documenting unresolved issues for escalation to expert team members.

What You Need to Succeed

  • Understanding of calibrations and preventative maintenance per customer requirements.
  • Two- or four-year technical degree in IT/IS, Computer Science, Electrical or Mechanical Engineering
  • Strong technical, programming, networking skills and the ability to troubleshoot wireless networking and security protocols. A+ certification desirable. Network+ certification desirable.
  • Two+ years  supporting Linux based systems
  • Experience working as a field service technician in the retail scale industry is a plus
  • Excellent communication and customer service skills are a priority.
  • Ability to travel occasionally to customer sites regionally while working on premises in Columbus, OH.
  • Advanced skills with Microsoft Word, Excel, Outlook, Power Point and Share Portal applications
  • Ability to work within a team, and also independently

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

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Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537