Service Delivery Manager

Our Opening and Your Responsibilities

  • Management and development of the Service Division Scheduling and Back Office admin team ensuring all processes and structures are best in class
  • The generation of reports to meet information and timing requests by Divisional management
  • The development, implementation and measurement of jointly agreed KPIs to drive the results and culture of high admin performance
  • Ensure the Scheduling and Back Office admin meets the needs of Field based customer facing teams and end customers alike
  • Deal with customer enquiries on day of receipt or alternatively informing the customer of progress where this is not possible. Make demands on behalf of the customer
  • Resolve/expedite customer complaints promptly and efficiently. Instigate preventative action as necessary.
  • Actively demonstrate support to the other departments/divisions within the company to ensure that team spirit is observed
  • Be a full member of the MTUK Service management team

What You Need to Succeed

  • SAP knowledge
  • Previous team management of 3 yrs minimum with priority to service scheduling
  • Proven ability to develop strategy and processes, work in a team, lead change management and influence others

Our Offer to You

25 days holiday which increases with length of service

Contributory Pension

Family friendly benefits

Private health cover

Sports and social club

MY-MT - discount on major retailers

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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参考编号

9264

办公地点

East Midlands

Leicester

职位分类

全职

法人实体

Mettler-Toledo Ltd.

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom

+44 116 235 70 70