Customer Service Executive

Our Opening and Your Responsibilities

Key Purpose of the Role:
Customer Service - handling internal and external customer enquiries and generate service quotation

Key Responsibilities:
  • Work closely with internal Sales/Service and RBO Team to ensure smooth running of daily operations i.e
- ensure order process
- coordinate with internal and external customer
  • Liaise closely with Logistics Team to ensure accurate and timely delivery of goods
  • Prepare service quotation and follow up quote
  • Handling to daily customers calls, enquiries and complaints
  • Co-ordinate Supportive Division travelling arrangement (local & oversea)
  • Handling PR for service tools, part and calibration adhoc request and arrangement
  • Ad-hoc duties assigned by immediate superiors

What You Need to Succeed

Competencies:
  • Good Communications skills
  • Interpersonal skills
  • Problem resolution skills

Mandatory:
  • At least a Diploma, Advance Diploma or equivalent
  • 2 to 3 years working experience, preferably in Customer Support
  • Fresh graduates are encourage to apply
  • Good command of English, both spoken and written; Verbal Mandarin knowledge is an added advantage

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

4023

Location

Selangor

Shah Alam

Job Type

Full-time