- Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability.
- Communicate effectively with customers to provide updates on service order status and address any concerns or questions.
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders.
- Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM.
- Managing job loading, productivity and workload distribution across FST which maximise field force efficiency.
- Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Handle emergency service requests and resolve scheduling conflicts as they arise.
- Provide exceptional customer service and support to both internal and external stakeholders.
- Backup team member on Planned service job scheduling in their absence.
- Diploma or degree holder
- Fresh graduate/with experience
- Good Interpersonal and Verbal/Written Communication skills
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Team player with a positive attitude and a customer-focused mindset.
- Strong organizational and multitasking skills with attention to detail.
- Career Development and Growth
- Work-Life Balance
- Company Culture and Environment
- Competitive Salary
- We welcome motivated intern for a 6 month internship program.
- If you are shortlisted, we will get in touch with you.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Referenznummer
Bevorzugter Arbeitsort
Pensum
Geschäftsniederlassung