- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
- 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
- Handle IT support phone calls and tickets within SLA defined,
- Log all phone calls in the Service Desk tool (ServiceNow),
- Ensure phone queue SLA are met,
- Take ownership and coordinate with other IT support teams for high priority issues,
- Participate in on-call rotation to provide coverage when required.
- Excellent verbal and written communication skills in English is a must (min. C1 level),
- Skilled in ensuring positive customer experiences,
- Problem- solving abilities,
- Advanced ability to gather, monitor and document data,
- Knowledge of any additional language and IT related studies would be an asset.
- Contract of employment [umowa o pracę], we are looking for a long term cooperation,
- Annual reward 💰,
- 100% Remote work (Working hours 16:00 - 24:00)🏡,
- A diverse and inclusive workplace,
- Festive benefits paid in April and December,
- Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extended scope,
- Sports card (Medicover),
- Language courses,
- A vast training offer to support your development🚀,
- Wellbeing activities, CSR, with space for your initiatives*,
- Discounts for meals and special offers at Platan Business Park.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Referenznummer
Bevorzugter Arbeitsort
Pensum
Geschäftsniederlassung