- Promote the strategy of the department to the field service technicians (FST’s) and throughout the Mettler organization
- Provide a World Class customer experience and own the customer relationships within your region
- Supervise the FST’s in your region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
- Training and development of FST’s within the region. Get all FST’s to expert level
- Management of the financial performance of the region
- Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings
- Keep employees motivated and performing at a high level
- Focus on process improvement and continuous improvement
- Travel into the region (Gemba) at least 1 week a month and as needed by customer escalations to work with FST’s and to visit customers
- Run tier calls during the week to track and plan for ongoing issues and upcoming visits
- Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
- Manage FST staffing within your region
- Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
- Conduct performance reviews for technicians in your region by the established deadline
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with Service Sales and Product Sales Team within your region
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization and our customers
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel)
- Other duties as assigned
- Bachelor's degree in Business, Management, or technical field is preferred
- 5+ years of relevant experience is required
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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