- Effectively manage all inbound customer demand to the Service Parts inbox
- Distribute leads correctly and efficiently for Sales Rep follow up
- Respond to contact customers to develop interest in or answer questions on METTLER TOLEDO Service
- Actively lead customers through the sales cycle from inquiry to lead generation.
- Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up
- Lead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuit
- Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
- Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure
- Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
- Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
- Overall general and technical knowledge and application of the Product Inspection business area's product lines and service offerings
- In-depth knowledge of all internal applications related to PI sales and marketing, including but not limited to SAP CRM and ECC
- Time management and multi-tasking skills; ability to handle a complex and highly communicative environment
- The ability to make confident and reasoned decisions regarding processes that affect everyday work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required
- At least 2-3 years in sales, customer service and/or marketing experience
- Knowledge of Microsoft Office programs
- A daring spirit and a preference for work in a fast-paced sales environment
- A confirmed ability and technical acumen to learn our products and sell our service contracts
- The ability to communicate product knowledge, differentiate from the competition, and solve customer problems
- Excellent people skills to create rapport with prospects quickly
- Inbound or outbound call center experience or worked in a sales development role before is a plus
- Experience using SAP's CRM system is a plus
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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