- Troubleshoot, install and repair all Mettler Toledo Products within Business Area.
- Responsible for meeting daily service repair needs and driving customer satisfaction.
- Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment.
- Order, install, return parts and manage repair parts cycle time.
- Participate in Service sales opportunities and assists with promoting service products.
- Ensure tools and test equipment are properly maintained and calibrated.
- Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists.
- Complies with ISO & Measurement Canada standards when required by the customer.
- Responsible for resolving first line customer complaints and invoicing problems.
- Maintain productivity levels as determined by Regional Service Leader and in accordance with National standards.
- Ensure compliance with all company policies and procedures, facilitates environmental health and safety program.
- Minimum 2-year college diploma in Engineering, Electronics, Instrumentation Technology, or Electrical, along with experience in technical support, troubleshooting, or installation within the industrial electronics technology sector is required.
- Able to interpret/read technical drawings and work instructions for the various products.
- Experience working within a customer facing service environment is preferred.
- Working knowledge of Production packaging environments in the food industry beneficial.
- The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
- Must be available to work flexible hours and provide on-call standby on a rotational basis.
- Must possess valid driver's license and provide an Ontario Ministry of Transport driver's
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- Must be able to travel to the USA for training biannually
- Must be willing to work overtime
- Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
- And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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