Desired Outcomes:
§ Perform Email Triage as needed, containing enquiries, orders & complaints
§ Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
§ Execute and manage order processing transaction accurately and promptly
§ Billing plan/ downpayment creation during order entry
§ Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
§ Where appropriate, implement preventive measures to avoid recurrence
§ Perform housekeeping activities for open orders
§ Receive and carry out directions as provided by team leader
§ Always demonstrate accuracy of work
§ Review documentation and work according to procedures laid out
§ Schedule work to be completed within set timeframes
§ Communicate with teams/peers and team leaders to optimize work completion
§ Ensure company guidelines and policies are always met
§ Achieve Key Performance Indicators (KPI’s) and meet Development Plan
§ Support service and customer priority strategies
§ Support cost reduction and/ or process improvement initiatives
Key Behavioural Competencies Required
Competencies:
- Excellent analytical, interpersonal & communication skills
- Highly customer & business oriented
- Self-starter with a proactive approach
- Strong interpersonal skills and influencing ability
- Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
- Innovative to challenge conventional practices and suggest better approaches
- Passionate to be tenacious and resilient
- Strong attention to detail
- Solution driven mindset
Technical Skills, Knowledge and Experience Required
Mandatory:
- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
- Fluent in English. Knowledge of other Asian languages an added asset
- A good team player with ability to work cross culture and function
Preferred:
- Flexible to work in different global time zones for meetings and calls
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months contractual bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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