§ Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
§ Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
§ Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
§ Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
§ Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
§ Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
§ Provide order and contracts confirmations to customers
§ Receive and carry out directions as provided by team leader
§ Always demonstrate accuracy and speed of work
§ Review documentation and work according to procedures laid out
§ Schedule work to be completed within set timeframes
§ Communicate with teams/peers and team leaders to optimize work completion
§ Ensure company guidelines and policies are always met
§ Achieve Key Performance Indicators (KPI’s) and meet Development Plans
§ Support service and customer priority strategies
§ Support cost reduction and/ or process improvement initiatives
Key Behavioural Competencies Required
§ Excellent analytical, interpersonal & communication skills
§ Highly customer & business oriented
§ Self-starter with a proactive approach
§ Strong interpersonal skills and influencing ability
§ Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
§ Innovative to challenge conventional practices and suggest better approaches
§ Passionate to be tenacious and resilient
§ Solution driven mindset
Technical Skills, Knowledge and Experience Required
Mandatory:
§ Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
§ Fluent in English. Knowledge of other Asian languages an added asset
§ A good team player with ability to work cross culture and function.Preferred:
Preferred:
§ Flexible to work in different global time zones for meetings and calls.
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months contractual bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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