- Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
- Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
- Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
- Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
- System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
- Team Collaboration: Support other departments to foster a team spirit within the company.
- International career development opportunities
- Agile working
- Supports working families through enhanced family-friendly policies and flexible working patterns.
- Promote individual learning, development, and growth within the company
- We advocate for work-life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Buy or sell additional annual leave - up to 5 days.
- Health and Wellbeing of employees is crucial to us and as such all employees have BUPA healthcare, an EAP service, and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity