- Satisfy all Safety Requirements for both Eagle, MT-PI and Customer Sites.
- Attend weekly calls led by a Service Manager.
- Efficiently execute scheduled service calls as directed from Dispatch or Management while considering cost, time, and customer needs/expectations.
- Develop and maintain good customer relationships; Become the customer's trusted advisor.
- Identify root cause of service issues (first time fix).
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner.
- Assess product/equipment performance, recommend modifications or improvements, communicate all open items.
- Keep up with ongoing technical training.
- Weekend/afterhours work as required based on workload and rotation.
- Maintain company supplied equipment, tools, and inventory.
- Participate in a remote technical support rotation.
- In addition to our core values, all employees must follow the Code of Conduct.
- Other duties and tasks as assigned.
- High School Diploma or GED required.
- Associate degree in Electronics or Engineering Technology, or equivalent work experience preferred.
- Work diligently and professionally in the pursuit of department and company goals.
- Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
- Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
- Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
- Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
- Excellent problem-solving skills.
- Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
- Be able to interface with other departments and teams in a professional and cooperative manner.
- Be able to display a structured focus yet demonstrate agility and change direction as needed.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Ability to use all types of hand tools and digital test equipment.
- Knowledge of mechanics, electronics, and distribution systems.
- Working mechanical knowledge of conveyor systems.
- Working knowledge of AC and DC electrical distribution systems.
- Working knowledge of Windows Operating Systems (Outlook, OneDrive, Teams, Excel, Word, Adobe), various phone applications.
- Ability to read blueprints and electrical schematics.
- Fluency in English required and Spanish a plus.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments.
- Occasionally works in damp/wet environments to include meat & diary plants.
- Occasionally exposed to allergens, i.e. peanuts.
- Occasionally works in explosive environments.
- Noise level may by loud at times.
- The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.
- Ability to constantly lift and move tools and equipment up to 50 pounds.
- Ability to regularly climb (ascend/descend) stairs and ladders.
- Constantly stands, walks, stoops, kneels, crouches or crawls.
- Constantly positions self to service machinery in tight and/or dark spaces.
- Must be able to inspect machinery, computers, tools and parts visually.
- Ability to operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.
- Shift differences (early morning/late night) as needed.
- Must be able to work overtime as needed, based on the needs of the business.
- 100% US and occasional international travel is required - Frequent overnight travel is common.
- Valid passport is a plus.
- Must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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