- Provide ongoing technical support for assigned product families including:
- Utilize the Global IND HelpDesk/phone to provide technical support for internal and external stakeholders.
- Maintain the regional technical support library and global FAQ knowledgebase.
- Communication of technical issues, quality, and defects to respective stakeholders.
- Maintain the dynamic weighing and system components in the AM Regional Competency Center (Lutz, FL).
- Provide on-site customer/partner support in cases of escalations within the Go-to-Gemba rules.
- Aid with trade show activities (demo kits, booth support, etc.).
- Create training materials to develop a strong global service training platform.
- Lead product-focused training.
- Define and coordinate global training activities with internal and external stakeholders
- Adapt content to the needs of regional markets (for customers, partners, and service technicians).
- Provide on-site training, eDemos, and remote training to customers and country service organizations .
- Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products.
- Validate issues by devising tests to prove or disprove reported issues.
- Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products.
- Ability to act in a self-motivated approach to quickly define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret and/or prepare an extensive variety of technical instructions in diagram or text form
- Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies
- Ability to work in a team environment for training sessions with multiple trainers
- Must possess a good business sense and ability to reach conclusions
- Make sound decisions with sometimes ambiguous information
- Good technical aptitude to quickly learn our market applications and solutions
- Capable of managing competing priorities and projects.
- Equally comfortable and effective working individually, as part of a team, or as part of a geographically separated team
- Strong communication interface capabilities (Serial, TCP/IP, PLC, Web based, etc.)
- Directing, editing and/or production of short informative videos is a plus. (OBS a plus)
- Ability to understand complex systems with multiple interfaces including data merging
- Strong organizational skills with the proven ability to effectively manage multiple priorities
- Candidate should have experience in managing projects with different levels of stakeholders involved.
- Proficient with Microsoft Office, especially PowerPoint
- Clear, concise written and verbal English is required.
- Spanish language skills are desirable.
- Bachelor of Science in Engineering, or similar education with focus on electrical, computer science, mechanical or related technology field is preferred
and
- 3 - 5 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Job Type
Legal Entity