- Provide a World Class customer experience and own the customer relationships for the selected Key Accounts
- Be the sole point of contact for assigned accounts representing their needs to ensure a positive experience and execution
- Build and manage strong, long-lasting client relationships for the selected Key Accounts as their trusted advisor
- Manage the financial performance and champion Services needed as the trusted advisor of the selected Key Accounts, subsequently driving growth within assigned accounts
- Manage all customer communications and escalations for the selected Key Accounts with a sense of urgency—ability to keep up with emails, voicemails, and meetings
- Develop a pro-active experience for Key Accounts by owning, researching, and communicating on all Completed On-site Service Visits, Future Service Needs, Parts Sales Orders (Warranty and Billable), Parts Returns (ARM’s), Upgrades (Warranty and Billable), Rentals, Invoice Disputes, and Service Escalations for selected Key Accounts
- Promote the strategy of the department to all stakeholders in the Service department (Service Operations, Service Sales, Rentals, Quality, and Administration) and throughout the Mettler Toledo organization
- Create and run Business Intelligence (BI) reports to understand past transactions for selected Key Accounts
- Create and present Power Point Presentations for the Service team for upcoming virtual and on-site customer meetings
- Focus on process improvement and continuous improvement
- Travel into the region (Gemba) as needed for customer escalations to visit customers, work with Field Service Technicians (FST’s), and to visit with Sales team members
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with Service Operations personnel, Service Sales Team, and Product Sales Team
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization and our customers
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives
- Experience with computerized office systems and software (i.e., BI Reporting, Microsoft PowerPoint, Microsoft Excel Analytics)
- Other duties as assigned
- Bachelor's degree in business, Management, or technical field is preferred
- 6 years of relevant experience is required
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity