Customer Service Representative - - 18892

Our Opening and Your Responsibilities

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!

Role/Purpose:

The Customer Service Representative is responsible for Deliver world class customer service while interacting with customers via phone/email. Plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner.

Essential Duties and Responsibilities:

Answer the phones and be able to address any customer inquiry or direct the customer to the appropriate individual.
Create work orders for on-site service interventions
Create a "clean" order verifying all the pertinent information is obtained and included for the scheduler to effectively schedule the visit and the Field Engineer to be prepared for the job
Respond to VM's and email with a high level of professionalism and a sense of urgency.
Probe general service and dispatch email inboxes throughout the day and respond with a sense of urgency
Work effectively within ERP and CRM systems
Collaborate and assist schedulers' with their day to day responsibilities
Collaborate with RSM's and other service personnel to meet the needs of our customers
Prepare on-site service estimates using best practices
Document every customer interaction in CRM
Close-out completed service orders in CRM

What You Need to Succeed

Required Knowledge, Skills and Abilities:

Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
Must be organized, efficient, detail-oriented, innovative and effective problem-solver
Ability to work independently or with a team.
Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, SAP, and Sales Logix)

Minimum Education / Experience Required:

High School Diploma or GED
Prior Customer Service and Office Administration Experience

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Job Reference #

18892

Preferred Location

Florida

Lutz

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500