- Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support
- Build repeat sales opportunities through strong customer relationships by focusing on customers’ wants and needs
- Drive metal detection, checkweigher, x-ray and vision spare parts sales growth
- Responsibilities include, but are not limited to, researching customers product orders, establishing recommended spares needs, preparing proposals and processing orders accurately with complete customer satisfaction
- Thorough follow-up on all leads generated in the marketing process
- Collaborate with new sales, engineering and quality control, research and analyze Bill of Materials (BOM) and engineering drawings to provide accurate information to the customer and the proposal process
- Consistently and accurately follow spares sales process including sales forecasting
- Communicate with other MT departments in order to ensure orders are expedited and satisfy customer requirements
- Provide to the customer and interdepartmental personnel order status follow-up, evaluate pending issues and address to ensure accurate order fulfillment
- Report to management all order fulfillment problems, dissatisfied customers and issues that impact the ability to deliver the customer
- Provide service agreements leads to the service contract sales specialist during the spares proposal process
- Assist in the key account development of recommended spares and related programs
- Assist in establishing part prices for items or parts not having a price
- Maintain SOPs on recommended spares process as needed
- Understand and achieve Key Performance Indicators (KPIs)
- Other duties as assigned
- Excellent organizational skills, efficient and detail-oriented
- Outstanding interpersonal and communication skills, written and verbal, to foster interaction within all levels of the organization, prospects and customers
- Skilled in researching BOM, engineering reports and drawings
- Skilled in operating a personal computer
- Ability to handle complex operations while engaged with the customer on the phone
- Capable of handling multiple projects with changing priorities and deadlines
- Able to work well in a highly energized environment, can handle distractions, works as a team player
- Able to understand basic knowledge of metal detectors, checkweigher, x-ray and vision equipment beneficial
- Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook)
- Experience in SAP or another ERP software system and SalesLogix helpful
- Associate Degree in Business; Bachelor's degree strongly urged, with proven sales or marketing work history
- 3-5 years' prior experience selling in a B2B environment
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Job Type
Legal Entity