- Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders.
- Maintain the regional technical support library and contribute to the global FAQ knowledgebase.
- Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly.
- Manage and maintain Dimensioning products and system components within the AP Regional Competency Center.
- Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures.
- Support trade show activities including demo kits and booth assistance.
- Collaborate with Research & Development to develop and update strong global service training materials.
- Define and coordinate global training activities with internal and external stakeholders.
- Adapt training content to meet regional market needs for customers, partners, and service technicians.
- Deliver on-site, remote training sessions, and eDemos to customers and country service organizations.
- Work effectively in team environments to conduct training with multiple trainers.
- Support external quality issues related to Product Development, Launch, and Phase-out of assigned products.
- Validate reported quality issues by designing and performing tests to confirm or rule out problems.
- Assist Global Product Managers and direct/indirect service organizations with service planning for new products.
- Bachelor’s degree in electrical, computer science, mechanical, or related fields preferred.
- 1-3 years’ experience in a customer-focused technical role with product knowledge.
- Strong analytical skills including root cause analysis.
- Excellent interpersonal, written, verbal, and presentation skills.
- Familiarity with networking concepts, PLC/HMI systems is a plus.
- Ability to manage multiple priorities and projects involving various stakeholders.
- Strong understanding of communication interface technology (Serial, TCP/IP, PLC, Web-based, etc.).
- Experience with Ubuntu or Linux is an advantage.
- Experience with web technologies is beneficial.
- Proficiency in Microsoft Office, especially PowerPoint.
- Ability to direct, edit, and/or produce short informative videos (experience with OBS is a plus).
- 30-35% regional and international travel.
- Ability to obtain passports and valid visas for global travel.
- Typical work schedule from 6am to 3pm at the Kuala Lumpur facility
- 1.5-month yearly bonus
- Medical and Dental plan (including dependent)
- Life Insurance policy
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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