- Customer Support: Handle inbound calls and emails professionally, providing estimates and lead times for site visits, depot orders, and parts.
- Order Management: Progress service quotes into orders and distribute them as tasks to relevant schedulers.Data Integrity: Ensure all purchase orders (POs) and customer details are accurate and up-to-date within our systems.
- First Line Triage: Raise customer requests, identify the appropriate technician, and keep the customer fully briefed throughout the process.
- Proactive Communication: Provide regular feedback to customers regarding service order status and spare part deliveries.
- Depot Co-ordination: Handle depot queries, raise returns, and provide timely updates on depot order status.
- System Maintenance: Maintain service management systems, ensuring orders are in the correct status with up-to-date notes.
- Scheduling: Upon confirmation from the customer, proactively confirm scheduling in Salesforce and update the relevant scheduler
- Solid experience in customer service within a customer facing environment.
- Knowledge of Salesforce & SAP CRM is preferred.
- Good verbal and written communication skills
- Taking ownership, use of initiative and being proactive
- 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Agile and flexible working arrangements.
- Family-friendly policies and flexible patterns.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity