- Handling inbound calls and transferring them to the right team based on nature of query.
- Handling order release activity for assigned business units, ensuring timely processing within defined TAT.
- Managing shared mailbox and actioning emails within TAT with quality and accuracy.
- Flexibility to work on Indian public holidays as required, particularly for critical activities such as order release and inbound call handling.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's.
Shift Timings
Shift time would be 5:30PM to 2:30AM
Flexible to work in different shift and extended working hours as per requirement.
Technical Skills
- 2-3 years’ experience in international customer service, inbound calling & back-office operations.
- Hands-on experience in managing shared mailboxes and responding to customer queries within defined TAT.
- Proficiency in MS Outlook for email management, including folder structuring, flagging, and prioritization.
- Basic to intermediate knowledge of MS Excel for tracking, reporting, and maintaining logs.
- Telephonic skills should be excellent.
Soft Skills
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity