- Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability
- Monitor and track the status of service orders to ensure timely completion and customer satisfaction
- Communicate effectively with customers to provide updates on service order status and address any concerns or questions
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders
- Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM
- Managing job loading, productivity and workload distribution across Field Service Technicians which maximise field force efficiency
- Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio
- Adhering to SLA and response time as per service contract agreement
- Handle emergency service requests and resolve scheduling conflicts as they arise
- Provide exceptional customer service and support to both internal and external stakeholders
- Backup team member on Planned service job scheduling in their absence
- Diploma or degree holder
- Fresh graduate/with experience
- Self-starter with a proactive approach
- Prior knowledge in handling Salesforce/SAP CRM platform
- Previous experience in dispatch, logistics or a customer service role preferred
- Fixed 1.5-month contractual bonus
- Medical Insurance, Dental and Other allowances
- Career growth
- Work with a good team
- Skills development
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
Preferred Location
Job Type
Legal Entity