Customer Advocate - Service Contracts - - 22576

Our Opening and Your Responsibilities

We are seeking a dedicated and proactive Customer Advocate to join our Back Office Service Operations team. This role is pivotal in acting as the voice for both our field teams and customers, ensuring service delivery aligns with contractual terms and conditions. The successful candidate will manage relationships, address and resolve issues, analyze account performance, and support contract management within defined business areas. Key responsibilities will include:

Advocating for customers and field teams within back-office operations.
Collaborating with support teams to meet goals and recommend process improvements.
Analyzing accounts to ensure customer satisfaction and profit margins; lead corrective actions.
Managing escalation paths and resolving customer and field issues.
Serving as main contact for key customers, coordinating with internal departments.
Overseeing third-party service provider relationships and contract compliance.
Providing financial and logistical reports to support account management.
Assisting with contract renewals and audit customer billing and payments.
Addressing customer survey issues and supporting ad hoc profitability inquiries.

What You Need to Succeed

Minimum high school diploma or GED.
3+ years of customer-facing experience.
Technical knowledge, including CRM, BI reports, and Microsoft Excel pivot tables and v-lookup.
Weekly schedule: Monday-Friday, 8am-5pm with 4 days a week in office. Must have work phone available for calls until 8pm.
On-call schedule: On call every 5th weekend. You must have your work phone available and be able to get to a computer within an hour.

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Gym discount program if you elect our Aetna medical coverage
Tuition reimbursement
And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Job Reference #

22576

Preferred Location

Ohio

Columbus

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537