Field Service Engineer

Our Opening and Your Responsibilities

Our Field Service team represents the Mettler Toledo standard of ‘Trusted Advisors’ to our customers. This position requires you to be located in the Los Angeles area to provide coverage in the Southwest US territory. You will conduct on-site installations, provide customer training (hardware, software and limited applications), and perform equipment repairs and preventive maintenance for assigned instrumentation. You will also support and work in collaboration with North American Service Operations, Depot Repair, Field Service, Sales, Customer Service and Product Management.

Your responsibilities would include:

* Performing on-site installations, repairs, upgrades, and maintenance of our instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications.

* Establishing and maintaining the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle

* Attending and successfully completing instructor led service product training

* Documenting, communicating and managing customer issues with the Sales, Service and Support teams

What You Need to Succeed

* Degree in Electrical, Electronic or Mechanical Engineering, or related field; Chemistry or Chemical Engineering is a plus

* Minimum 4 years experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience
* Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
* Exceptional customer service skills and the demonstrated ability to perform in a fast-paced environment

* Excellent communication skills both oral and written - English required

* Valid driver’s license and good driving record

* Willingness and ability to travel on a daily basis (day trips, overnight, and extended overnight when necessary)

* SAP knowledge preferred


Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.  As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents. 

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Referencia

12109

Ubicación

California

Ubicación preferente

Los Angeles

Job Type

Full-time

Domicilio fiscal

Mettler-Toledo Autochem, Inc.

6708 Alexander Bell Dr, Columbia, MD 21046 United States

+1 (410) 910-8100