Process and Tools Expert

Our Opening and Your Responsibilities

The Process and Tools Expert is part of the Project Management Office of Digital Business Services, Mettler-Toledo’s central IT organization. The Process and Tools Expert is responsible for maintaining and optimizing the various tools and processes used within Digital Business Services and other IT related functions in Mettler-Toledo. The Process and Tools Expert will – together with the Process & Methods team - work on defining the IT processes, implement those processes in the relevant tools, maintain the tools and ensure that users are following the defined processes. The main tools used and supported by the Process and Tools Expert are currently ServiceNow for managing the work within IT, TeamDynamix for time reporting and Microfocus Quality Center for managing test cases and test executions.

Essential Duties and Responsibilities
  • Gather requirements regarding IT processes and translate them to functional requirements
  • Design build, test and maintain the IT processes in ServiceNow, TeamDynamix and Quality Center
  • Perform standard monitoring and system administration tasks on the supported tools
  • Maintain the necessary master data in the IT tools
  • Optimize and automate IT processes in the IT tools and build required interfaces to other tools
  • React on user requests and provide them support by providing explanations, performing data maintenance and fixing issues
  • Ensure data accuracy and that defined processes are followed and follow-up with users as required
  • Ensure that defined processes are followed and follow-up with the users as required
  • Provide trainings to IT teams on the use of the supported IT tools
  • Other duties may be assigned

What You Need to Succeed

Education, Experience & Skills
  • University degree with a focus on Information Technology (IT) or related areas\
  • Knowledge of IT processes e.g. based on ITIL
  • Structured working mode and able to design and think in processes
  • Customer focused service attitude
  • Experience with web technologies
  • Development experience (e.g. with Javascript)
  • Experience working with ServiceNow is a plus
  • Experience with any Robotic Process Automation (RPA) tool (e.g. UIPath) is a plus
  • Open to work with different cultures in a global environment
  • Ability to learn new tools and technologies and to work independently on assigned topics
  • Excellent written and spoken English, any other language is a plus

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.



Ubicación preferente


Shah Alam

Job Type


Domicilio fiscal

Mettler-Toledo Services Asia-Pac Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5800