Telesales Account Manager - Service

Our Opening and Your Responsibilities

The key aim of this role is Account Management of a defined list of dedicated customers. 
  • You will be supporting that customer to make the best informed decision they can on which product and service will offer them the best solution. 
  • This includes the proactive sales of products, consumables, accessories and/or service contracts via phone and electronic media (e-mails, chat, and webinar).
  • Some of our customers love to talk through things with us over the phone, others much prefer to communicate with us solely on email. Naturally we prefer the former as it much easier to build relationships this way but we will always strive to meet our customers' requirements. Our targets here are related to revenue and as such all of our Internal Account Managers have the autonomy to communicate with our customers how they see fit. We do love to see them on the phone though.
  • This role has a lot of autonomy as you will be responsible for managing your own sales pipeline and will work closely with the Sales Managers for your product line to understand the changing priorities this brings. 
  • You will ensure you fully understand your customer's specific needs, as all will be different, build quotations for them, and manage their ongoing order requirements.
This role will consider previous management/leadership experience for potential senior positions.

What You Need to Succeed

  • A keen interest in this area
  • Ideally have worked in telesales environment.
  • IT literate with a keen eye for accuracy
  • You will have the ability to analyse the current marketplace and business trends
  • The ability to absorb and retain highly technical Information
  • B2B experience
  • Good time management/planning skills
If you are passionate about sales, outgoing, enthusiastic, tenacious, keen to learn about new products, competitive, able to work under pressure, able to handle rejection, able to think on your feet, have a positive attitude, are vibrant, confident and professional then apply now.

Our Offer to You

  • International career development opportunities
  • Fun is just as important, and our culture encourages team and charity events.
  • Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
  • We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Part of One Team who thrive from collaboration and drives continuous improvement
  • Supporting individual learning, development and growth within the Company
  • Encourages creativity, working autonomously and measures and celebrates success
  • Supports working families through enhanced family friendly policies and flexible working patterns.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.



Ubicación preferente

East Midlands


Job Type


Domicilio fiscal

Mettler-Toledo Ltd.

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom

+44 116 235 70 70