- Lead a service administration team of 10+ direct reports responsible for one of the process areas.
- Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
- Ensure high quality and timeliness of the tasks delivered by the team.
- Monitor team performance, productivity and quality, take improvement actions if required.
- Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team.
- Ensure that work in the team is evenly distributed.
- High quality reporting on workload and operational problems, proactive approach to problem solving Build and maintain strong relationships with the stakeholders.
- Prepare statistics and reports related to service administration.
- Support and contribute to ongoing improvement of internal procedures and methods of work.
- At least 1 year of experience in a similar position (leading a team).
- Fluency in English - C1 level 🌐 .
- Excellent communication skills.
- Ability to motivate teams and ensure high performance.
- Quick perception and attention to detail 🔍.
- High customer orientation and focus on service quality.
- Knowledge of SAP or other ERP systems would be an asset.
- Knowledge of another foreign language (e.g. Spanish, French, German, Italian).
- Contract of employment [umowa o pracę] (we want you to join us for the long run :)
- Annual bonus 💰,
- Festive benefits paid in April and December,
- Flexible working hours (task-oriented),
- Hybrid work model (3 days a week from home) 🏠,
- Medical care with the basic dental package,
- Possibility to extend medical care to family members and/or Damian Medical Center,
- Life insurance with possible extension for your family members,
- Medicover Sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Space for your initiatives, charity & CSR actions, and improvement ideas,
- Supporting your development through a vast training offer 🚀,
- Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
- A diverse and inclusive workplace.
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
Referencia
Ubicación preferente
Job Type
Domicilio fiscal