Customer Service Billing Specialist

Our Opening and Your Responsibilities

We are currently hiring a Billing Specialist to join our Customer Service Team in Oakland, California. The Billing Specialist performs various duties to ensure accurate and timely billing and invoicing to directly support all sales activities throughout the US.  This role will be responsible for providing excellent customer service to both internal and external business partners.

Invoicing Specialists are empowered to engage with teammates across Customer Service, Commercial Operations and Finance to problem solve and make recommendations. Interaction with customers is frequently required to resolve discrepancies or invoicing issues. In this role, your responsibilities would include:

  • Ensuring billing accuracy, while coordinating billing/invoice requirements to ensure Sales and customer requirements are being met accordingly, within a high volume environment

  • Issuing and post bills, receipts and invoices. Invoice printing, mailing, email set-up and set-up and maintenance of output condition in SAP.

  • Managing return to sender invoices, find root cause and resolve issues.

  • Working with customers and Rainin Data Stewards to update accounts receivable database in SAP with new accounts or missed information.

  • Performing credit card reconciliation and follow-up on customer's requests for credit card stamp or credit card receipt

  • Working with Finance on credit approvals, credit blocks and credit hold lists for review.

What You Need to Succeed

  • High school diploma or GED

  • 2 - 3 year experience in Billing / Invoicing Specialist or Order Entry roles with a proven proficiency in researching and resolving billing and order entry issues.

  • Demonstrated experience in providing exceptional customer support in high-volume and fast paced environment.

  • Comfortable dealing with numbers and the processing of financial information

  • Computer literate with a working knowledge of Windows-based programs. Excellent knowledge of MS Office (particularly Excel). SAP experience is preferred.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, educational matching gift program, perks and discounts

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards across the Mettler Toledo and Rainin brands

  • Global recognition for the quality of our pipettes which accurately measure and transfer liquids in basic research, clinical, and industrial laboratories.

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We design, manufacture and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. Working with us means food products are free of contaminants and substances are measured to the highest accuracy requirements for use across the largest manufacturing and pharmaceutical firms.

Mettler Toledo Rainin manufactures pipettes, one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. Rainin's pipettes consistently rank among the top premium pipette brands in North America, Europe, Asia and the Middle East.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

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