Technical Support Engineer

Our Opening and Your Responsibilities

  • To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
  • To support product test, ensure test request deliver on time.
  • To operate the virtual studio system.
  • To support technical training.
  • Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
  • Work closely with USA helpdesk team to ensure smooth process handling and team development.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
  • Coordinate with oversea sales office on product testing logistic and conduct product test.
  • Work with Market Manager to operate the eStudio on remote demo and training.


What You Need to Succeed

  • Education: At least Completed technical education in automation or mechatronic background
  • Experience: At least 2 years working experience in service or maintenance support field
  • Language skills: English others will be added advantage.
  • Others: Call center experience will be advantage.

Our Offer to You

  • Stable employment conditions based on the contract of employment
  • Medical care with the dental package
  • Life insurance

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Referencia

16709

Ubicación preferente

Selangor

Shah Alam

Job Type

Full-time

Domicilio fiscal

Mettler-Toledo Services Asia-Pac Sdn. Bhd.

1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia

+60 3 7844 5800