- Provide tier 2 support (troubleshooting and resolving issues) in close collaboration with the power users (tier 1) in the units:
- Support with the installation and maintenance of PLM software packages on end user clients.
- Support with the PLM applications infrastructure, ensuring high availability of the critical application components.
- Support the end users with authentication and authorization issues.
- Identify areas for improvement with regards to functionalities, performance, automation, user friendliness and robustness of the solutions.
- Contribute to the evolution of the global process template, design guidelines and design quality checks, collaborating with Product Owner, Solution Architect and Business Analyst.
- Maintain the necessary documentation to make the power users self-sufficient (i.e. user manual, process documentation).
- Maintain and execute test scripts.
- Support enhancement and upgrade projects during all phases until delivery to production.
- Execute user training for new functionalities and refresh trainings.
- Good knowledge of PLM systems (Siemens Teamcenter is a plus).
- Great communication skills in English (both written and spoken).
- Experience with Agile Scrum methodology.
- Experience with change management processes (CMII, ITIL or similar).
- Ability to communicate across different teams (i.e., R&D, Operations, Infrastrucutre, Network)
- Independent, accurate way of working and understanding of complex processes and interdependencies, with high problem solving ability.
- Excellent team player capabilities and communication skills.
- Responsibilities may sometimes require working evenings and/or weekends.
- Masters or bachelor degree in Engineering, Computational Science, Business Management (is a plus) or similar or relevant experience.
- Contract of employment [umowa o pracę] (we want you to join us for the long run :)
- Annual bonus 💰,
- Festive benefits paid in April and December,
- Flexible working hours,
- Hybrid work model (3 days a week from home) 🏠,
- Medical care with the basic dental package,
- Possibility to extend medical care to family members and/or Damian Medical Center,
- Life insurance with possible extension for your family members,
- Medicover Sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Space for your initiatives, charity & CSR actions, and improvement ideas,
- Supporting your development through a vast training offer 🚀,
- Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
- A diverse and inclusive workplace.
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
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Ubicación preferente
Job Type
Domicilio fiscal