- Maintaining the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service and demonstrating exemplary customer relations skills to enhance customer satisfaction, partnerships, and loyalty.
- Acting as the first line supervision and management of field service engineers, which includes-
- Reviewing and approving work hours, overtime, and time off.
- Evaluating performance and the ability to safely deliver a quality service product.
- Providing feedback to management for field service engineer training requirements.
- Reacting to customer feedback for team responsiveness, service delivery, and quality.
- Ensuring field service engineers understand and comply with all administrative processes and submissions (timecards, DSM assignments, Pacs, expense reports).
- Managing assigned field service and support obligations, including on-site installations, repairs, maintenance, and upgrades of AutoChem instrumentation and software for infrared reaction profiling, crystallization monitoring, automated lab reactors, and sampling solution systems.
- Education ideally in a chemical, electrical, or mechanical field.
- Knowledge of SAP.
- Ability to travel around 80% with the majority consisting of local travel. Location in the Raleigh-Durham, NC area. Entire territory includes both Southeast and Southwest territories.
- Southeast- AL, AR, FL, FA, LA, MS, NC, SC, TN, PR
- Southwest- AZ, CO, KS, NE, NM, NV, OK, So-CA, TX, UT
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
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Domicilio fiscal